Supervisor, Customer Service

Cencora · Pune, India

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CommercialFull timeCompany career page

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Role summary

Cencora seeks a Customer Service Supervisor in Pune to manage daily queue operations across multiple channels, oversee team performance and staffing, and drive process improvements while maintaining service standards and compliance requirements.

Where this listing comes from

This listing was compiled by RoleLantern from the employer's publicly available posting on Phenom, captured and rephrased by RoleLantern using automated (AI) tools on 2026-10-06 (originally posted 2026-10-06). It was not submitted or confirmed by the employer through RoleLantern. Details may be inaccurate, incomplete, outdated, or no longer available; please confirm with the employer's official posting before applying.

What they're looking for

Bachelor's degree in business administration, operations management, supply chain, or communications
3+ years in customer service operations, contact center supervision, or order management
Less than 2 years management experience preferred
ITIL 4, Lean Six Sigma Green Belt, COPC, PMP, or PRINCE2 certification preferred

What you'll be doing

Supervise queue management across phone, email, chat, and case workflows to meet response and accuracy targets
Lead customer escalation resolution by identifying root causes and confirming timely closure
Oversee staffing plans, scheduling, and real-time adjustments to maintain coverage and service levels
Coach team members, conduct performance reviews, and support career development initiatives
Implement process improvements and coordinate with IT, logistics, and commercial teams on service issues

Privacy & handoff

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What RoleLantern checked

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Date posted1 day ago

Last source checkToday

Salary listedNeeds clarity

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