How can we help?

Guides and answers for candidates and employers on RoleLantern. Browse a topic below, or jump straight to the page you need. This is an evolving help center — we’re expanding it as the product grows. Still stuck? Contact us.

Getting started

The quickest path in, whichever side you're on.

If you’re a candidate

Create your profile, upload your CV, review your Career Insights, then apply to roles. Your match strength and insights update automatically as your profile changes. Go to your profile.

If you’re an employer

Post a job, review ranked candidates with their AI match rationale, invite the ones you like to connect, then send status updates as your process moves. Post a job.

For candidates

Upload, understand your match, apply, and stay in control of your data.

Upload or replace your CV. Add your CV from your profile and we capture your functions, skills, and seniority. Replacing it refreshes your matches everywhere. Profile · CV match.
Understand your match. Roles are labelled Strong, Good, Possible, or Not a match. This is based on job function and seniority — not a black-box score — so you can see why a role fits.
Apply to a role. When you apply, your CV attaches automatically — no re-uploading each time.
Manage who sees you. Control your visibility and what employers can view. Privacy center.
Your data rights. Export a copy of your data or delete your account at any time. Data rights (export & delete).
Voluntary self-ID. You can optionally share equal-opportunity information. It’s always voluntary and never shown to employers as part of your match. Self-identification.

For employers

Post roles, review ranked candidates, invite, and keep them updated.

Post a job. Publish a role in minutes; candidates start matching to it right away. Post a job.
Review candidates + AI match rationale. See ranked candidates for each role with a plain-language explanation of why each one matches. Use “View candidates” on a role, or your applicants view. Applicants.
Invite a candidate to connect. A candidate’s identity stays hidden until they accept your invitation to connect.
Send status updates. Keep applicants informed by sending updates as your hiring process moves forward.
Vendor & concierge network. Bring in trusted consultants and vendors to help with sourcing and screening. Consultants.

Account, privacy & security

Your sign-in, your privacy choices, and the legal details.

Change your password. Update your password while signed in. Password & security.
Cookie & privacy choices. Manage cookies and how your information is used. Your privacy choices.
Privacy notice & terms. Read the full details of how we handle data and the terms of use. Legal.

Trust & safety

How we keep your job search discreet and safe.

Report a job or listing. If something looks off — a misleading role or a suspicious listing — let us know at support@rolelantern.com and we’ll review it.
Current-employer firewall. You’re never shown to your own employer. We block your current company from seeing you so you can look discreetly.
How identity reveal works. Your identity is only revealed with your consent — when you accept an employer’s invitation to connect. Until then, employers see an anonymized profile.

Contact us

Can't find what you need? We're happy to help.

Email our support team at support@rolelantern.com. This inbox is monitored once we launch, and we’ll get back to you as soon as we can.