Customer Service Representative II

Thermo Fisher Scientific · Karnātaka, India

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CommercialFull timeCompany career page

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Role summary

Thermo Fisher Scientific seeks a Customer Service Representative II to provide support across the service lifecycle, handling inquiries, processing orders, and managing customer relationships. The role involves working with ERP and CRM systems in a collaborative office environment in Bangalore, supporting the organization's mission to advance global scientific solutions.

What they're looking for

Minimum 1 year customer service experience, preferably in SSC or multinational settings
Government Body award or equivalent certification
Strong English written and verbal communication skills; European language proficiency valued
Proficiency with Microsoft Office applications
Experience with ERP systems (Oracle/SAP) beneficial; CRM systems experience preferred
Excellent attention to detail and accuracy in data entry and documentation
Strong problem-solving abilities and capacity to manage multiple priorities under deadlines

What you'll be doing

Handle customer inquiries and serve as key contact point for internal and external customers
Process orders, manage quotations, and track shipments using ERP and CRM systems
Resolve customer issues and maintain satisfaction through proactive communication and follow-up
Maintain accurate customer data and documentation while ensuring compliance with standards
Contribute to continuous process improvement initiatives and cross-functional collaboration

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Date posted1 day ago

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