Customer Service Representative (Order Management) - Italian Speaker
Thermo Fisher Scientific · Budapest, Hungary
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Role summary
Thermo Fisher Scientific seeks a Customer Service Representative for order management in Budapest, supporting Italian-speaking customers across Europe. The role involves processing orders, managing customer data, and coordinating with internal teams to ensure accurate, timely delivery while maintaining strong customer relationships.
What they're looking for
- Fluent Italian and English, written and spoken
- Minimum 2 years customer service, operations, or order management experience
- Strong communication and stakeholder management abilities
- Excellent problem-solving skills with attention to detail
- Proficiency in Microsoft Office applications
- Ability to manage multiple priorities independently and collaboratively
- Bachelor's degree preferred; relevant experience considered
What you'll be doing
- Process customer orders and changes using ERP and CRM systems accurately
- Monitor open orders and proactively communicate updates to customers and stakeholders
- Respond to customer inquiries regarding orders, deliveries, and shipment status
- Coordinate with Sales, Supply Chain, Logistics, and Finance to resolve order issues
- Maintain accurate customer and transactional data in compliance with policies
Privacy & handoff
This role links to Thermo Fisher Scientific's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.