Customer Service SME (German)
Thermo Fisher Scientific · Budapest, Hungary
CommercialFull timeCompany career page
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Role summary
Thermo Fisher Scientific seeks a Customer Service Subject Matter Expert for its Budapest Shared Service Center to support clinical research operations. The role involves mentoring team members, managing customer inquiries, handling administrative processes, and driving service excellence in a multicultural environment.
What they're looking for
- Bachelor's degree or equivalent vocational qualification
- Minimum 3+ years relevant customer service or administrative experience
- Fluent in German and English, both written and verbal
- Proficient in Microsoft Office and ticketing systems
- Strong problem-solving and decision-making abilities with attention to detail
- Ability to interpret complex medical and technical information
- Experience with SAP, C4S, or Genesys systems preferred
What you'll be doing
- Mentor and train team members on processes, systems, and best practices
- Serve as first point of contact for customer and stakeholder inquiries
- Create and manage support tickets; determine appropriate resolution pathways
- Handle quotation, installation, equipment, and order management processes
- Facilitate business meetings, present findings, and conduct quality reviews
Privacy & handoff
This role links to Thermo Fisher Scientific's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.