APAC Customer Service Manager

Danaher · Petaling Jaya, Malaysia

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CommercialFull-timeCompany career page

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Role summary

Pall Corporation seeks an APAC Customer Service Manager to lead regional customer service operations and supervise team leads across order-to-cash functions. The role requires managing service performance, customer escalations, and process improvements while collaborating across global teams from a Malaysia-based on-site position.

Where this listing comes from

This listing was compiled by RoleLantern from the employer's publicly available posting on Workday, captured and rephrased by RoleLantern using automated (AI) tools on 2026-10-04 (originally posted 2026-10-02). It was not submitted or confirmed by the employer through RoleLantern. Details may be inaccurate, incomplete, outdated, or no longer available; please confirm with the employer's official posting before applying.

What they're looking for

Bachelor's degree or equivalent professional experience
10+ years customer service experience in customer-facing and shared service roles
5+ years leadership experience supervising managers or Team Leads in global settings
SAP or similar ERP system experience and advanced Microsoft Office proficiency
Excellent written and verbal communication skills
Problem-solving ability in high-volume, fast-paced, multi-tasking environments
Cross-functional collaboration skills across sales, operations, supply chain, and logistics

What you'll be doing

Provide APAC leadership to Customer Service Team Lead Supervisors for Order-to-Cash activities
Serve as senior escalation contact for complex customer issues requiring quick, compliant resolutions
Coach and mentor Team Leads to build leadership skills and reinforce organizational culture
Lead customer service transformation initiatives and manage organizational change across regions
Champion automation and data-driven improvements to streamline workflows and enhance performance

Privacy & handoff

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What RoleLantern checked

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Date posted3 days ago

Last source checkToday

Salary listedNeeds clarity

Location clearClear

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