Installation Success Coordinator
Agilent · Wilmington, DE
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
This role manages the complete customer experience from order to installation for complex, multi-country accounts. The coordinator handles consulting, contract administration, and cross-functional liaison work between customers and internal teams, while influencing production and shipping decisions. A bachelor's degree and 2+ years of relevant experience are required.
What they're looking for
- Bachelor's or Master's degree or equivalent qualification
- 2+ years relevant experience in customer service or related field
- Knowledge of order fulfillment, contract administration, and compliance requirements
- Ability to manage complex multi-country or multi-regional accounts
- Post-graduate certification or license may be required for specific locations
What you'll be doing
- Provide pre-sales and post-sales consulting on order fulfillment and customer service requests
- Coordinate end-to-end customer experience from order placement through installation
- Resolve service issues for complex multi-country and multi-regional customer accounts
- Liaise between customers and internal teams including sales, manufacturing, logistics, and service delivery
- Manage project coordination for country, regional, or multi-country initiatives
Privacy & handoff
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