Customer Service Specialist (m/w/d) – Order Management | Deutsch & Slowenisch
Avantor · N/A, Austria
CommercialFull timeCompany career page
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Role summary
Avantor seeks a Customer Service Specialist to manage order-related inquiries and client relationships for German and Slovenian-speaking customers. The role involves processing requests, coordinating with internal teams, and maintaining CRM data in a hybrid work environment.
What they're looking for
- Several years of customer service experience, preferably international
- Fluent German, Slovenian, and English; additional languages beneficial
- Proficiency with ERP/CRM systems, preferably SAP, and Microsoft Office
- Strong interpersonal and communication skills
- Detail-oriented with structured approach and problem-solving abilities
- Commercial or technical training preferred
What you'll be doing
- Manage dedicated customer portfolio with ongoing order status communication and delay notifications
- Handle customer inquiries via phone and email regarding products, orders, deliveries, and invoices
- Coordinate proactively with internal and external stakeholders to ensure exceptional service
- Process returns and complaints; maintain smooth ordering workflows
- Maintain master data in SAP-based CRM system
Compensation€2,800 gross monthly (full-time basis), with increases based on experience
Privacy & handoff
This role links to Avantor's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.