Customer Service Representative (Order fulfillment) - German Speaker
Thermo Fisher Scientific · Budapest, Hungary
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Role summary
Thermo Fisher Scientific seeks a Customer Service Representative for order fulfillment in Budapest, supporting German-speaking customers. The role involves processing orders, managing customer data, and coordinating across internal teams to ensure accurate and timely product delivery in a multinational shared service environment.
What they're looking for
- Fluent German and English, written and spoken
- Minimum 2 years in order management, order fulfillment, or customer operations
- Strong attention to detail and data accuracy commitment
- Experience with ERP systems (SAP, Oracle) and CRM platforms preferred
- Proficiency with Microsoft Office applications
- Excellent organizational and problem-solving skills
- Bachelor's degree in Business Administration, Supply Chain, or related field preferred
What you'll be doing
- Process customer orders and manage the order fulfillment lifecycle for accuracy and timeliness
- Handle order changes and customer master data requests using ERP and CRM systems
- Monitor open orders and proactively communicate updates to customers and stakeholders
- Respond to customer inquiries regarding orders, deliveries, and shipment status via email or phone
- Coordinate with Sales, Supply Chain, Logistics, and Finance teams to resolve order-related issues
Privacy & handoff
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