Customer Service Representative
Abbott · Eastwood, Australia
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Abbott seeks a Customer Service Representative to manage orders, handle customer inquiries, and coordinate fulfillment for domestic and international clients in the rapid diagnostics division. The role involves processing transactions through SAP, communicating proactively with customers, and liaising with internal teams and logistics partners.
What they're looking for
- Experience in customer service, order management, or customer-facing administrative roles
- Previous experience processing orders in an ERP system, preferably SAP
- Ability to manage multiple priorities and deadlines in fast-paced environments
- Strong written and verbal communication skills
- High attention to detail and accuracy
- Proactive, solutions-focused mindset
What you'll be doing
- Process customer orders accurately through SAP for domestic and international accounts
- Respond to customer inquiries, quotations, returns, complaints, and service requests promptly
- Maintain customer, order, and transaction data accuracy and integrity
- Communicate proactively with customers regarding order status, stock availability, and delays
- Manage inbound customer calls and escalate complex issues to relevant internal stakeholders
Privacy & handoff
This role links to Abbott's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.