Customer Experience, Program Manager | Northeast Region
iRhythm Technologies · Remote +6 more
CommercialRemoteFull-time$115k–$149kCompany career page
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Role summary
iRhythm seeks a Customer Experience Program Manager for the Northeast region to design and execute solutions that improve clinical and operational outcomes at large health systems. The role involves managing multiple concurrent customer engagements, developing cardiac monitoring strategies, and collaborating across sales and clinical teams to drive adoption of the Zio Service.
What they're looking for
- Bachelor's degree required; Master's degree preferred
- Minimum 6 years related experience, or 4 years in similar role with Master's degree
- Experience in device/clinical sales with large health systems or healthcare process improvement, cardiovascular leadership, or clinical background
- Strong communication, presentation, and data analysis skills
- Proficiency with Salesforce, Microsoft Office, and Visio
- Ability to travel up to 50%
- Demonstrated ability to adapt quickly in ambiguous, complex environments
What you'll be doing
- Manage up to 6 concurrent customer engagements and design customer journeys to drive Zio Service adoption
- Partner with health system stakeholders to align on cardiac program goals, identify challenges, and recommend solutions
- Create and lead end-to-end customer experience strategy informed by analytics and best practices
- Collaborate with CX peers, sales leadership, and cross-functional teams to meet customer needs
- Support geographic sales teams to increase deep and broad penetration of large health systems
Privacy & handoff
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