Customer Care Specialist 2
Illumina · Sao Paulo, Brazil
CommercialFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Customer Care Specialist 2 processes orders, triages customer cases, and resolves operational issues in a genomics company. The role supports both internal teams and external customers through case management, order processing, and coordination across departments to maintain service quality.
What they're looking for
- Bachelor's degree in Science or Business-related field
- Fluent in spoken and written English and Portuguese
- 2+ years of customer support or operational experience
- Proficiency with Salesforce and SAP systems
- Ability to run, read, and interpret operational reports
- Strong organizational skills and attention to detail
- Life sciences or biotechnology industry experience preferred
What you'll be doing
- Perform case triage, assignment, and resolution in Salesforce
- Process customer orders according to specifications and company policy
- Resolve order and system discrepancies by coordinating with internal teams or customers
- Execute credit and rebill adjustments for non-tax discrepancies
- Collaborate with Sales, Finance, and Data Stewards on quotes, account setup, and payment issues
Privacy & handoff
This role links to Illumina's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.