Customer Care Representative - Day shift (Monday to Friday 8:00-16:00)
Baxter · Mississauga, Canada
CommercialFull-time$50k–$75kCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Baxter seeks a Customer Care Representative for their Mississauga office to handle customer inquiries and process orders across multiple channels. The hybrid role (3 days on-site) involves managing customer interactions, resolving issues, and maintaining service quality standards Monday to Friday, 8:00-16:00 EST.
What they're looking for
- High school diploma or equivalent qualification
- 3-5 years of customer service experience
- Strong English communication and interpersonal skills
- Proficiency in Microsoft Office applications
- Ability to manage multiple priorities in fast-paced environment
- Flexibility to work hybrid schedule with 3 office days weekly
- Strong attention to detail and accuracy
What you'll be doing
- Respond to customer inquiries via phone, email, fax, and chat professionally and timely
- Process customer orders and coordinate with internal teams
- Resolve customer complaints and issues efficiently or escalate as needed
- Maintain accurate records of customer interactions and meet satisfaction metrics
- Participate in ongoing training to enhance customer service skills and product knowledge
Privacy & handoff
This role links to Baxter's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.