Agile Team Senior Customer Service Representative (French)

Thermo Fisher Scientific · Budapest, Hungary

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Role summary

Thermo Fisher Scientific seeks a Senior Customer Service Representative for its Budapest Shared Service Center to deliver customer support across master data management, quoting, and order processes. The role requires fluency in French and English, strong problem-solving skills, and adaptability to work flexibly across multiple operational teams on rotating assignments.

What they're looking for

Fluent in English and French
Minimum 1 year customer service or procurement experience in multinational environment
Strong analytical and problem-solving capabilities
High adaptability and learning agility in dynamic environments
Excellent attention to detail and data accuracy
Solid Microsoft Office skills; ERP knowledge preferred
Bachelor's degree preferred or relevant equivalent experience

What you'll be doing

Deliver exceptional customer support for master data management, quoting, order management processes
Independently manage complex customer requirements and escalations with cross-functional teams
Transition between operational teams every 3–6 months based on business priorities
Identify and recommend process improvements to enhance productivity and efficiency
Act as knowledge bridge sharing best practices and supporting standardization across teams

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