Technical Service Specialist

Abbott · Macquarie Park, Australia

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Field & Technical ServiceFull-timeCompany career page

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Role summary

Abbott seeks a Technical Service Specialist in Macquarie Park to provide after-sales support, maintenance, and repairs for laboratory equipment. The role combines preventative maintenance, customer training, and reliability improvement using adaptive service methodologies.

What they're looking for

Tertiary qualification in Electronic/Electrical Engineering or related field
Electrical experience and technical background
Strong methodical, logical thinking and communication skills
Knowledge of LIS connectivity and laboratory automation systems
Ability to perform root cause analysis and troubleshooting
Willingness to travel up to 50% within NSW, interstate, and New Zealand
Availability for rotating roster including after-hours customer support

What you'll be doing

Prepare and maintain detailed service records and failure documentation compliant with legal requirements
Provide training to technicians, representatives, and customers on equipment maintenance and troubleshooting
Complete user verification checks and manage test equipment calibration schedules
Conduct root cause analysis and coordinate issue escalation for timely customer resolution
Perform installations, deinstallations, and preventative maintenance on laboratory instrumentation

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