Technical Lead, CX Insights & Analytics

Johnson & Johnson · Jacksonville, FL

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IT & SoftwareFull-timeCompany career page

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Role summary

Johnson & Johnson seeks a Technical Lead for Customer Experience Insights & Analytics to provide enterprise technical leadership for Qualtrics XM Discover and supporting analytics platforms in Jacksonville, Florida. The role owns platform architecture, data integrity, security governance, and enables analysts to generate trusted customer insights across vision-care initiatives.

What they're looking for

Bachelor's degree in Computer Science, Data Science, Information Systems, or related field
7+ years progressively responsible experience in analytics platforms, data engineering, or solution architecture
Deep hands-on expertise with Qualtrics XM Discover or comparable Voice of the Customer platform
Advanced experience with Databricks or cloud data platforms, SQL, data pipelines, and performance optimization
Strong knowledge of platform security, access controls, privacy, data quality, and production governance
Demonstrated ability to lead complex technical initiatives and communicate with senior leadership

What you'll be doing

Serve as technical owner and subject-matter expert for Qualtrics XM Discover and supporting data ecosystem
Define and maintain target architecture, roadmap, design patterns, and lifecycle strategy for CX analytics platforms
Design and oversee secure, scalable integrations connecting customer interaction, survey, CRM, and operational data
Own production data integrity, observability, incident resolution, and performance optimization
Establish governance for data access, privacy, retention, taxonomy, and model management across platforms

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