Specialist, Customer Account
AbbVie · North Chicago, IL
CommercialFull timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
AbbVie seeks a Customer Account Specialist to serve as a dedicated account owner for higher-tier domestic customers in private practices, specialist clinics, and pharmacies. The role involves resolving complex service issues, leading cross-functional teams, and mentoring junior staff while maintaining key customer relationships.
What they're looking for
- Bachelor's degree in relevant field or equivalent experience
- 3-5 years customer service experience in complex or regulated industry
- Strong critical thinking, problem-solving, and independent decision-making abilities
- Demonstrated high-level team collaboration and leadership experience
- Excellent organizational and time management skills
- CRM software proficiency and data-driven decision-making experience preferred
- Process improvement methodology experience such as Six Sigma or Lean preferred
What you'll be doing
- Analyze and resolve complex customer service issues using critical thinking beyond basic troubleshooting
- Make independent decisions on customer issues and service requests with minimal supervisory input
- Lead cross-functional teams to improve customer service processes and outcomes
- Develop and maintain professional relationships with key customers to ensure satisfaction
- Mentor junior team members on complex cases, problem-solving, and best practices
Privacy & handoff
This role links to AbbVie's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.