Senior Manager, Customer Success

Johnson & Johnson · Raritan, NJ +1 more

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CommercialFull-time$137k–$236kCompany career page

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Role summary

Ethicon, part of Johnson & Johnson, seeks a Senior Manager of Customer Success to lead digital strategy and adoption within the MedTech supply chain organization. This role involves building customer relationships, managing demand and investment portfolios, and driving measurable outcomes across digital initiatives.

What they're looking for

Bachelor's degree in Business, Engineering, Supply Chain, Information Systems, Analytics, or equivalent
Minimum eight years professional experience in Customer Success, Digital Transformation, Product Operations, or related fields
Demonstrated experience with demand management, opportunity qualification, business case development, and portfolio governance
Strong analytical capabilities with data-driven decision-making and performance dashboarding skills
Exceptional communication, facilitation, and cross-functional leadership abilities
Proven experience driving adoption, organizational change, and customer engagement for digital products

What you'll be doing

Build and maintain trusted relationships with business leaders to identify digital opportunities and ensure strategic alignment
Guide opportunities through intake and qualification processes, clarifying business needs and expected outcomes
Lead customer discovery to translate unmet needs into clear value cases and prioritized digital initiatives
Establish consistent value realization frameworks across the portfolio and track metrics to demonstrate customer impact
Partner with product and change leaders to strengthen adoption and gather continuous feedback throughout digital lifecycles

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