Pharmacy Tech Support / Call Center Rep (Remote Work from Home)

IQVIA · Phoenix, AZ +4 more

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CommercialFull-timeCompany career page

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Role summary

This remote call center role supports patients and pharmacies managing prescription assistance programs. The representative handles card activation, program eligibility questions, and troubleshooting for payment solutions. Requires pharmacy technician credentials, HIPAA certification, and 3+ years of call center experience.

What they're looking for

High school diploma or equivalent
Pharmacy technician experience
HIPAA certification
Call center experience, 3+ years preferred
Medical claim processing experience (preferred)
Bilingual English/Spanish capability (preferred)

What you'll be doing

Handle customer requests via phone, email, fax regarding payment assistance programs
Activate co-pay cards, verify program eligibility, explain benefits to patients and pharmacies
Troubleshoot and resolve submission rejections and cardholding issues
Document resolution information and escalate unresolved cases to appropriate departments
Suggest operational improvements to management based on customer interactions

Compensation$18.00 per hour

Privacy & handoff

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What RoleLantern checked

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RoleLantern checked active

RoleLantern checkedNeeds clarity

Date posted45 days ago

Last source check1 day ago

Salary listedNeeds clarity

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