National Customer Service Manager

Cencora · Republic Of, South Korea

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Role summary

Cencora seeks a National Customer Service Manager to oversee import, export, and domestic operations for World Courier in Seoul. The role involves managing service delivery, staff development, regulatory compliance, and carrier relationships to ensure efficient healthcare logistics operations.

Where this listing comes from

This listing was compiled by RoleLantern from the employer's publicly available posting on Phenom, captured and rephrased by RoleLantern using automated (AI) tools on 2026-10-05 (originally posted 2026-10-05). It was not submitted or confirmed by the employer through RoleLantern. Details may be inaccurate, incomplete, outdated, or no longer available; please confirm with the employer's official posting before applying.

What they're looking for

Proven experience managing people and teams
International experience in multinational corporations or overseas assignments
Prior experience in similar operations or customer service management role
Strong analytical and critical thinking capabilities
Decision-making skills with sound judgment under uncertainty
Excellent verbal and written communication abilities

What you'll be doing

Implement processes and training to improve service outcomes and maintain performance standards
Supervise operations staff and develop capabilities through structured training and cross-training programs
Conduct staff performance reviews, manage KPIs, and address poor performers through coaching and feedback
Negotiate contracts and rates with airlines, agents, and carriers for cost-effective arrangements
Prepare annual operations plans and monthly reports; ensure compliance with government regulations and international standards

Privacy & handoff

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What RoleLantern checked

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Date posted1 day ago

Last source checkToday

Salary listedNeeds clarity

Location clearClear

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