International Customer Service Representative I

Cencora · Cary, NC

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CommercialFull timeCompany career page

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Role summary

Cencora seeks an International Customer Service Representative I to manage end-to-end customer operations, including order management, issue resolution, and performance monitoring. The position is full-time, Sunday-Thursday schedule, based in Cary, North Carolina.

What they're looking for

High school diploma or GED equivalent
3+ years customer operations, service operations, or related experience
Associate's degree in business administration, operations, or related field preferred
Customer service, customer experience, or operations management certification preferred

What you'll be doing

Support order management, fulfillment, issue resolution, and customer communication
Monitor operational metrics including SLAs, turnaround times, error rates, and satisfaction scores
Serve as primary operational contact for customer inquiries and service escalations
Analyze operations data and trends to identify improvement opportunities
Maintain documentation including SOPs, workflows, and service guidelines

Compensation$52,000 - $81,620

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Date posted1 day ago

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