End User Support Coordinator, Infrastructure and Operations
Integra LifeSciences · Facility, IL
Corporate & BusinessFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Integra LifeSciences seeks an End User Support Coordinator to deliver IT Level 1 and 2 support at the Haifa facility. The role encompasses PC and peripheral troubleshooting, new hire setup, device management, and compliance administration for a regulated medical device environment.
What they're looking for
- Associate degree in Information Technology or equivalent experience and education
- 1–3 years experience in similar ServiceDesk role, preferably in multinational environment
- Demonstrated knowledge of Windows Active Directory, Microsoft Office 365, and TCP/IP
- Fluency in English, spoken and written
- Strong troubleshooting, documentation, and problem-solving skills
- Ability to manage multiple projects independently with attention to detail
What you'll be doing
- Monitor helpdesk tickets and provide timely PC and peripheral support via phone, remote, or on-site
- Conduct hardware and software installation, troubleshooting, and new hire setup and training
- Manage multifunctional printing devices, endpoint devices via SCCM/Intune, and Windows Active Directory objects
- Support manufacturing, R&D, and lab systems including HMI/SCADA; provide after-hours on-call support
- Follow documented procedures and maintain compliance evidence for SOX testing in regulated environment
Privacy & handoff
This role links to Integra LifeSciences's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.