Call Center Coordinator II
Fortrea · Dallas, TX
Corporate & BusinessFull timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Fortrea seeks a Call Center Coordinator II in Dallas to support clinical trial participant recruitment through strategy planning, call center operations, and cross-functional coordination with medical and screening teams.
What they're looking for
- Associate degree in Communication, Health Administration, or related field
- 3 years call center experience in a medical setting with medical terminology
- Excellent verbal and written communication skills
- Experience in a medical field preferred
- Relevant equivalent experience may substitute for education
What you'll be doing
- Train new call center employees and review work quality
- Coordinate with recruitment, screening, physician, and study management teams
- Establish study protocols in recruitment SharePoint and manage screening appointments
- Generate recruitment reports, calling lists, and monthly management reports
- Monitor advertising response and recruitment progress to meet enrollment targets
Privacy & handoff
This role links to Fortrea's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.