Director, Global Operations Transformation
Bristol Myers Squibb · Tampa, FL
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Role summary
Bristol Myers Squibb seeks a Director of Global Operations Transformation to lead HR service delivery strategy and execution. The role involves directing a global team to modernize People Services operations through automation, AI adoption, and process improvements while advancing strategic HR initiatives. The successful candidate will drive operational excellence, manage team development, and implement key performance measures aligned with organizational goals.
What they're looking for
- Bachelor's degree or equivalent
- 5-7 years HR shared services experience with 3+ years management
- Demonstrated operations transformation using digital solutions and AI
- Leadership experience with HR transformation projects and process improvements
- Deep knowledge of customer service management principles
- Expertise in HRIS, case management tools, and self-service platforms
- Analytical mindset with data-driven decision-making ability
What you'll be doing
- Execute multi-year global customer support operations vision aligned with strategic goals
- Champion transformation agenda using automation, AI, and data to improve metrics
- Lead and mentor high-performing People Services team, fostering excellence and accountability
- Translate strategy into action through data-informed roadmaps and KPI frameworks
- Implement operational efficiencies including case management improvements and AI adoption
Privacy & handoff
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