Customer Support Specialist II | Tues - Sat 8AM - 4:30PM
Abbott · Remote
Field & Technical ServiceRemoteFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Abbott seeks a Customer Support Specialist II to manage inbound and outbound communications with healthcare providers and internal teams in a remote, customer care center environment. The role involves resolving service issues, maintaining knowledge of sales policies, and supporting process improvements while adhering to quality standards.
What they're looking for
- High school diploma or GED
- Three or more years of customer service experience
- Three or more years in sales or customer service environment
- Strong verbal and written communication and problem-solving skills
- Ability to multitask with computer and telephone simultaneously
- Work authorization in the United States without sponsorship
- Must be 18 years or older
What you'll be doing
- Manage inbound and outbound customer contacts via phone, email, and voicemail from providers and internal teams
- Investigate and resolve customer questions, service issues, and complaints with appropriate escalation
- Maintain current knowledge of sales policies, organizational structure, and sales initiatives
- Document procedures and identify opportunities for process improvement
- Meet attendance requirements, complete training, and comply with quality management standards
Compensation$17.00 – $34.00/hour
Privacy & handoff
This role links to Abbott's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.