Customer Service Specialist (m/w/d)

LGC Group · NRW, Germany

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CommercialFull timeCompany career page

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Role summary

LGC Group seeks a customer service specialist to manage order processing and client support for life-science products. The role involves coordinating with customers, internal teams, and regulatory bodies to ensure compliant and timely delivery of orders that support critical research and quality assurance work.

What they're looking for

Experience in customer service, order management, or order processing
Proficiency with ERP or inventory management systems such as SAP or Oracle
Structured, independent, and reliable work approach
Strong communication skills and customer-facing ability
Ability to maintain overview in dynamic environments
Fluent German and English written and spoken communication
Interest in science, chemistry, or life sciences preferred

What you'll be doing

Manage customer orders from placement through successful delivery with focus on satisfaction
Address customer inquiries regarding orders, shipments, and products with proactive solutions
Coordinate processing of products with special regulatory requirements and work with compliance experts
Monitor delivery timelines, identify delays early, and keep customers informed transparently
Collaborate with sales, supply chain, and other departments to ensure smooth order workflows

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What RoleLantern checked

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RoleLantern checkedNeeds clarity

Date posted14 days ago

Last source check1 day ago

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