Customer Experience Assoc

Natera · Remote

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Role summary

Customer Experience Associate at Natera provides support to internal and external customers including medical professionals, patients, and laboratory personnel. The role involves managing test sample information requests, communicating test status, processing account requests, and resolving customer inquiries across phone and electronic channels.

Where this listing comes from

This listing was compiled by RoleLantern from the employer's publicly available posting on Greenhouse, captured and rephrased by RoleLantern using automated (AI) tools on 2026-10-03 (originally posted 2026-10-03). It was not submitted or confirmed by the employer through RoleLantern. Details may be inaccurate, incomplete, outdated, or no longer available; please confirm with the employer's official posting before applying.

What they're looking for

High school diploma or equivalent
Minimum 2 years customer service experience
Proficiency with phone and written customer support
Knowledge of customer service principles and administrative procedures
Ability to handle protected health information and comply with HIPAA
Multi-lingual skills preferred

What you'll be doing

Obtain missing patient, physician, billing, and test information from customers via phone and email
Communicate test status and resend results to customers; schedule phlebotomy services
Support sales team with account setup, kit orders, and order tracking
Handle customer inquiries and complaints regarding samples, results, and delays
Document all customer interactions and escalate unresolved issues appropriately

Privacy & handoff

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What RoleLantern checked

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