Regional Customer Support Specialist

Natera · Remote

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Role summary

Natera seeks a Regional Customer Support Specialist to manage customer inquiries and support the ordering process for oncology testing services. The role involves coordinating with medical professionals, patients, and internal teams while handling protected health information and resolving issues independently in a remote setting.

Where this listing comes from

This listing was compiled by RoleLantern from the employer's publicly available posting on Greenhouse, captured and rephrased by RoleLantern using automated (AI) tools on 2026-10-03 (originally posted 2026-10-03). It was not submitted or confirmed by the employer through RoleLantern. Details may be inaccurate, incomplete, outdated, or no longer available; please confirm with the employer's official posting before applying.

What they're looking for

Two-year degree and/or 2-5 years related customer support experience
Strong organizational skills and ability to manage multiple stakeholder needs
Proficiency with phone and written customer support channels
Intermediate knowledge of GSuite applications and typing proficiency
De-escalation expertise and ability to work independently
HIPAA and PHI privacy compliance training completion within 30 days of hire

What you'll be doing

Respond promptly to internal and external customer inquiries via phone and electronic channels
Serve as primary contact for accounts and document all interactions and follow-ups
Build relationships with accounts, patients, and sales to resolve missing information and meet turnaround times
Communicate test delays and cancellations to customers and facilitate sample redraw coordination
Research and resolve escalated issues, documenting root causes and solutions clearly

Privacy & handoff

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