Credit & Collections Clerk III
Cencora · Heredia, Costa Rica
OtherFull timeCompany career page
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Role summary
Credit & Collections Clerk III position at Cencora in Costa Rica responsible for managing assigned accounts, processing refunds and credit applications, and supporting department operations. This full-time role requires collections expertise and experience in the credit industry.
What they're looking for
- Minimum 3 years collections experience in similar positions supporting US clients
- Previous experience developing collections strategies
- Associate's degree or equivalent in business administration, accounting, sales, marketing, or computer sciences
- Strong written and oral communication abilities
- Leadership skills and ability to train and coordinate teams
- Proficiency with Excel, PowerPoint, Outlook, and specialized software (PNC, Getpaid, Crystal)
- Analytical and problem-solving skills with focus on resolution
What you'll be doing
- Collect on assigned customer account portfolios
- Approve and process customer refund requests within predetermined limits
- Review and approve credit applications based on Dun & Bradstreet scores and credit limits
- Evaluate collection agency invoices and approve expense payments
- Train and support other Credit and Collections department associates
Privacy & handoff
This role links to Cencora's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.