Work from Home - Pharmacy Tech Support/Call Center Rep (11a-8p ET) - National
IQVIA · Denver, CO +9 more
Medical AffairsFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
A fully remote pharmacy support call center role fielding requests from patients, pharmacies, and medical professionals regarding payment assistance programs. Responsibilities include card activation, eligibility verification, benefit explanation, and issue escalation. Requires a high school diploma, pharmacy technician experience, HIPAA certification, and 3+ years of call center experience.
What they're looking for
- High school diploma or equivalent
- Pharmacy technician experience
- HIPAA certification
- 3+ years call center experience preferred
- Medical claim processing experience a plus
- Bilingual English/Spanish fluency a plus
What you'll be doing
- Handle customer support requests via phone, email, fax regarding payment assistance programs
- Process card activations, verify program eligibility, explain benefits
- Troubleshoot submission rejections and resolve first-level issues
- Document resolution details and escalate unresolved cases to appropriate departments
- Provide recommendations to management regarding operational challenges
Compensation$18.00 per hour
Privacy & handoff
This role links to IQVIA's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.