Work from Home - Pharmacy Tech Support/Call Center Rep (10a-7p ET) - National
IQVIA · Tucson, AZ +8 more
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
This remote call center position supports patients and healthcare providers with pharmacy assistance programs, handling card activation, eligibility verification, and claim troubleshooting. The role requires pharmacy technician certification, HIPAA compliance, and 3+ years of call center experience. Candidates work 40 hours weekly on flexible shifts (8am–8pm ET) at $18.00 per hour, with potential conversion to full-time employment.
What they're looking for
- High school diploma or equivalent
- Pharmacy technician experience required
- HIPAA certification
- Call center experience of 3+ years preferred
- Medical claim processing experience a plus
- Bilingual English/Spanish proficiency a plus
What you'll be doing
- Handle customer support requests via phone, email, fax for payment assistance programs
- Activate co-pay cards and vouchers; verify program eligibility for patients
- Troubleshoot claim submission rejections and explain program benefits
- Document resolution details and escalate unresolved issues to appropriate departments
- Identify operational challenges and recommend improvements to management
Privacy & handoff
This role links to IQVIA's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.