System Support Engineer I
Becton Dickinson · Milpitas 155, CA +12 more
IT & SoftwareFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Waters Corporation seeks a System Support Engineer I to provide remote, phone-based technical support for flow cytometry instrumentation across North America. The role involves troubleshooting customer issues, documenting interactions, and collaborating with advanced support specialists while maintaining high service standards.
What they're looking for
- Basic experience troubleshooting and repairing medical devices or electronic systems
- Associate degree in Electronics, Computers, or Biomedical Engineering; Bachelor's in Biology or Science preferred
- Strong communication and customer service skills, including technical writing and phone support
- Proficient with Microsoft Office and general PC applications
- Working knowledge of electronics, electro-mechanical devices, and networking troubleshooting
- Lab experience in flow cytometry, immunology, or related biological fields highly preferred
- Ability to multitask, prioritize, and work collaboratively with moderate supervision
What you'll be doing
- Respond to technical inquiries via phone and chat, troubleshooting basic to moderate instrument complexity issues
- Document customer interactions accurately in the service management system and follow up on ongoing cases
- Coordinate with advanced support specialists and other departments as needed
- Place parts orders and leverage remote access tools to resolve technical issues
- Participate in on-call scheduling and maintain HIPAA and GDPR compliance standards
Privacy & handoff
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