Station Customer Service Representative
Cencora · Hawthorne, CA
CommercialFull timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Cencora seeks a Station Customer Service Representative in Hawthorne, California to manage shipment data accuracy, monitor key operational milestones, identify risks, and coordinate issue resolution. The role sits within Operations to ensure timely and compliant service delivery.
What they're looking for
- High school diploma or GED equivalent
- 3+ years customer service operations or order management experience
- Ability to work on-site five days per week
- Flexibility to attend meetings during EST business hours
- Proficiency with shipment tracking systems and dashboards
What you'll be doing
- Manage assigned shipments through completion with accurate documentation and routing validation
- Monitor shipment milestones, exception queues, and dashboards to identify delays and service risks
- Escalate unresolved issues with clear impact details and recommended actions to appropriate teams
- Participate in daily stand-ups to review priorities, risks, and corrective action follow-up
- Support KPI reviews and process improvements to reduce rework and enhance pickup and delivery performance
Compensation$26.50/hr–$35/hr (DOE)
Privacy & handoff
This role links to Cencora's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.