Sr. Manager, CX Research

Pfizer · New York City, NY +7 more

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ResearchFull-time$124k–$207kCompany career page

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Role summary

Senior Manager leading customer experience research at Pfizer Digital & Technology. Designs and executes qualitative and quantitative studies to inform product development, integrates AI into research workflows, and translates colleague insights into actionable recommendations across multiple concurrent projects.

What they're looking for

Bachelor's in Human-Centered Design, Psychology, Market Research, or related field; Master's preferred
7+ years (Bachelor's) or 5+ years (Master's) in CX, UX, or product research with hands-on study execution
Strong proficiency in qualitative research, experimentation, usability methods, and applied statistics
Independent capability to design, field, and analyze studies using Python, R, or statistical software
Demonstrated experience integrating AI tools into research and analytics workflows
Proficiency with UserZoom, Qualtrics, Medallia, or similar platforms
Ability to manage multiple concurrent priorities in fast-paced, agile environments

What you'll be doing

Design, execute, and analyze qualitative and quantitative research studies independently without external vendor reliance
Translate research findings into actionable insights and product recommendations for engineering and product teams
Leverage AI tools to accelerate study design, data analysis, and insight synthesis while maintaining methodological rigor
Mentor junior researchers and advocate for customer-centric product solutions within technical teams
Build strategic relationships with senior stakeholders to ensure alignment on research priorities and business objectives

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