Sr. Director, Product Success
Merck · Rahway, NJ
CommercialFull-time$210k–$331kCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Senior Director, Product Success role at a global pharmaceutical company leading a forecasting product team serving 1,000+ users across 15+ franchises. The position combines product strategy and customer success, requiring leadership in adoption, stakeholder engagement, and driving measurable business impact in commercial AI capabilities.
What they're looking for
- Bachelor's degree in Business, Analytics, Life Sciences, Computer Science, or related field
- 8+ years experience in analytics, product management, or consulting in pharmaceutical/life sciences
- Demonstrated knowledge of pharmaceutical forecasting processes and commercial operations
- Proven ability to lead large-scale transformation initiatives with documented business results
- Experience leading or owning product management for technology products or analytics platforms
- Strong track record managing executive and cross-functional stakeholder relationships in matrix environments
- Excellent communication skills connecting with technical and non-technical audiences
What you'll be doing
- Embed with global forecasting stakeholders to understand business problems and configure product solutions
- Serve as primary customer advocate in product planning, prioritizing features based on user needs and impact
- Lead product success team, establish adoption KPIs, and measure business outcomes
- Develop training, enablement materials, and communications for global user base
- Partner with Product Management to co-own roadmap strategy balancing customer needs and scalability
Privacy & handoff
This role links to Merck's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.