Sr. Analyst, GBS Process & Digital Transformation

Thermo Fisher Scientific · Quezon City, Philippines

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Role summary

Senior Analyst supporting Global Business Services process and digital transformation within Customer Care. Drives strategic transformation initiatives, process standardization, and digital enablement across operations to improve efficiency and customer experience.

What they're looking for

Expertise in process transformation, continuous improvement, and Lean methodologies
Experience leading cross-functional transformation projects and change management initiatives
Strong analytical skills and familiarity with process optimization frameworks (DMAIC, A3, RCCM)
Proficiency in business case development and transformation roadmap planning
Ability to facilitate collaboration between operations, IT, digital, and automation teams
Knowledge of digital enablement, process automation, and scalable operating models

What you'll be doing

Lead end-to-end transformation projects from opportunity identification through implementation and benefit realization
Identify process simplification, standardization, and automation opportunities aligned with strategic priorities
Facilitate Lean events, value stream mapping, and structured problem-solving activities
Support business case development, roadmaps, and executive communication on transformation progress
Drive process harmonization across regions while partnering with operations and digital teams

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Date posted8 days ago

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