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Specialist, Technical Analyst

Merck · Hyderabad (hitec City Raidurg), India

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Role summary

Merck seeks a Technical Analyst Specialist based in Hyderabad to support configurable enterprise applications used in manufacturing, maintenance, asset reliability, and environmental health and safety. The role involves application configuration, incident management, data quality assurance, and stakeholder collaboration across a global digital organization.

What they're looking for

  • Enterprise application administration and configuration experience
  • Hands-on support of configurable business applications, preferably Enablon
  • Experience with Environmental Health & Safety (EHS) systems and tools
  • Software Development Life Cycle (SDLC) knowledge across requirements, design, testing, deployment
  • Strong analytical and problem-solving skills with ability to learn new technologies quickly
  • Technical troubleshooting and incident management experience at multiple support levels

What you'll be doing

  • Configure and customize forms, workflows, fields, and settings in enterprise applications
  • Investigate and resolve Level 1, 2, and 3 support tickets within SLA requirements
  • Support data imports, validation, cleansing, and quality assurance activities
  • Author SDLC documentation including change requests, test scripts, and technical specifications
  • Collaborate with business stakeholders, vendors, and technical teams on application enhancements and releases

Privacy & handoff

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Date posted11 days ago
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