Senior Strategic Accounts Specialist

Cencora · Remote

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Role summary

Senior Strategic Accounts Specialist role supporting Cencora's distribution services, managing day-to-day relationships with strategic accounts through customer service, billing reconciliation, and internal coordination. Remote position based in Idaho, reporting to MWI/MVH management with 8am-5pm MST schedule.

What they're looking for

High school diploma or GED equivalent required
3+ years customer service operations, case management, or related experience
Advanced Excel proficiency; Word and Outlook competency
Strong verbal and written communication skills
Problem-solving and conflict resolution abilities
Ability to manage multiple tasks with analytical thinking
Veterinary clinic experience desirable

What you'll be doing

Manage day-to-day relationship and communication with strategic accounts via phone, email, and fax
Process damaged shipments, product returns, and credits reconciliation
Generate customized weekly reports and ad hoc requests per customer specifications
Investigate customer issues and escalate appropriately to management with recommended solutions
Maintain customer interaction records in CRM system and manage COUPA order inbox

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Date posted1 day ago

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