Senior Operations Support Specialist (German)
Thermo Fisher Scientific · Budapest, Hungary
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Role summary
Thermo Fisher Scientific seeks a Senior Operations Support Specialist in Budapest to serve as a first point of contact for B2B customers, handling administrative tasks including customer inquiries, ticket creation, quotation processing, and database maintenance within a multilingual shared service center environment.
What they're looking for
- Minimum 2 years customer service experience in shared service center or multinational office setting
- High school diploma required; bachelor's degree preferred
- Fluent written and verbal communication in English and German
- Proficient with Microsoft Office applications
- Experience with ERP systems and CRM platforms preferred
- Strong problem-solving, organizational, and attention-to-detail capabilities
- Ability to manage multiple priorities and handle customer escalations professionally
What you'll be doing
- Serve as first point of contact for customer inquiries via email and phone in B2B environment
- Route and dispatch customer communications to appropriate internal departments
- Create and manage tickets in ticketing systems and SAP
- Prepare and process quotations within ticketing system and SAP
- Maintain customer databases and equipment records
Privacy & handoff
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