Senior Director, Commercial Sales & Operations, Brand Outsourcing & HCP Engagement
IQVIA · Madrid, Spain +4 more
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Role summary
IQVIA seeks a Senior Director to lead Commercial Sales Operations across international client accounts in Europe. The role involves managing client relationships, overseeing project delivery teams, ensuring operational excellence, and driving continuous improvement across a portfolio of brand outsourcing and HCP engagement programs. Leadership of International Project Directors and field teams, combined with cross-functional collaboration, is essential to achieving sales targets and compliance standards.
What they're looking for
- 12+ years commercial sales, operations, client services, or delivery experience
- 10+ years leading people in senior commercial leadership roles
- Proven track record leading international commercial sales operations across multiple markets
- Experience managing senior client relationships, governance structures, and strategic account plans
- Demonstrated accountability for sales objectives, KPI delivery, revenue forecasting, and budget management
- Background in pharmaceutical, biotech, healthcare, or life sciences industry
- Experience leading geographically dispersed project managers, field leaders, and operational teams
What you'll be doing
- Lead commercial sales operations across international client portfolio through International Project Directors and teams
- Serve as senior client contact for governance meetings, performance reviews, and escalation management
- Develop and maintain strong senior-level client relationships and identify growth opportunities
- Establish governance frameworks to monitor portfolio performance, financial outcomes, and compliance standards
- Lead recruitment, development, and performance management of International Project Directors and operational leaders
Privacy & handoff
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