Senior Customer Service Supervisor - France
Medtronic · Warsaw, Poland +2 more
CommercialFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Medtronic seeks a Senior Customer Service Supervisor to lead a newly restructured technical support team across Warsaw, Paris, or Heerlen. The role involves managing customer service operations, developing team members, and driving performance in a highly regulated medical technology environment while supporting healthcare professionals.
What they're looking for
- Bachelor's degree plus 4+ years customer service/operations experience, or Master's with 2+ years relevant experience
- Demonstrated experience managing customer escalations and resolving complex operational issues
- Proficiency analyzing operational performance metrics and implementing service improvements
- Professional fluency in English and French plus at least one additional European language
- Proven collaboration with multiple stakeholder groups across organizational levels and functions
- Team management experience with direct supervision and performance accountability
What you'll be doing
- Lead, mentor, and develop customer service representatives and specialists to achieve performance targets and service excellence
- Manage daily operations, resource allocation, service levels, and key performance indicators
- Handle complex customer escalations and coordinate resolution with internal and external stakeholders
- Drive process improvement initiatives, system changes, and organizational transformations within the team
- Ensure compliance with quality standards, regulatory requirements, audit expectations, and company policies
Privacy & handoff
This role links to Medtronic's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.