Senior Customer Service Engineer

GE HealthCare · Andhra Pradesh, India

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Role summary

Senior Customer Service Engineer position supporting ultrasound equipment maintenance and field services at a medical technology company. Role involves system troubleshooting, preventive maintenance, customer relationship management, and technical documentation in a remote capacity based in Hyderabad, India.

What they're looking for

10+ years field experience with ultrasound modality equipment
Bachelor's degree or high school diploma with relevant experience
Strong oral and written communication skills
Technical documentation and planning abilities
System-level troubleshooting expertise on complex multi-symptom problems

What you'll be doing

Maintain and troubleshoot all ultrasound modality equipment models in assigned territory
Complete field modification instructions and preventive maintenance service documentation
Resolve technical issues using established procedures and escalate appropriately
Develop and maintain strong customer relationships as technical interface
Collaborate with team members to diagnose and resolve complex equipment issues

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Date posted6 days ago

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