Senior Customer Experience (CX) Specialist

Medtronic · Distrito Federal, Mexico

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Role summary

Medtronic seeks a Senior Customer Experience Specialist in Mexico City to analyze and enhance customer journeys across multiple channels. The role involves identifying pain points, supporting CX initiatives, and collaborating with cross-functional teams to improve customer satisfaction and loyalty.

What they're looking for

Bachelor's degree in business administration, marketing, or engineering
Three or more years of customer experience, service design, or consulting experience
Fluent in English
Customer journey mapping and customer research methodology expertise
Proficiency with CX metrics (NPS, CSAT, CES, churn, LTV) and feedback programs
Data analysis and visualization skills in Excel, Power BI, or Tableau
Healthcare or MedTech industry experience preferred

What you'll be doing

Map and analyze end-to-end customer journeys across multiple channels and touchpoints
Identify customer pain points and improvement opportunities using qualitative and quantitative insights
Support design and implementation of customer experience enhancement initiatives
Analyze customer feedback data to identify trends and actionable improvement opportunities
Collaborate with cross-functional teams to implement CX improvements and develop performance dashboards

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Date posted10 days ago

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