Senior Analyst, Transformation – Customer Care
Thermo Fisher Scientific · Budapest, Hungary
OtherFull timeCompany career page
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Senior Analyst role focused on customer care transformation at Thermo Fisher Scientific in Budapest. Manages process improvements, customer relationships, and order fulfillment while collaborating across departments to drive operational excellence and support organizational growth.
What they're looking for
- 5+ years in shared services or consulting environment
- Prior experience in customer care operations
- Process governance and/or process excellence background
- Ability to influence multiple leadership levels in matrix organizations
- Change management mindset with customer-centric focus
- Strong stakeholder management and communication skills
- Commitment to continuous improvement and learning
What you'll be doing
- Own and drive transformation initiatives within customer care workstream
- Lead process mapping, assessment, and future-state design activities
- Support migration and transition deliverables through strategize and design phases
- Identify simplification and standardization opportunities for automation
- Partner with operations and business teams to implement global process improvements
Privacy & handoff
This role links to Thermo Fisher Scientific's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.