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PSC Manager - San Francisco, CA

Natera · San Francisco, CA

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Role summary

Natera seeks a Patient Service Center Manager in San Francisco to lead phlebotomy operations, perform blood collection procedures, and oversee the phlebotomy program at the facility. The role combines hands-on phlebotomy work with operational management, including staff supervision, equipment management, and quality assurance.

What they're looking for

  • Minimum 5 years phlebotomy experience
  • 5+ years high-level customer care experience
  • Experience managing or supervising phlebotomy operations and teams
  • Current phlebotomy license (if required by state)
  • Knowledge of HIPAA/PHI privacy and compliance procedures
  • Ability to lift up to 50 pounds regularly

What you'll be doing

  • Perform venipunctures and finger sticks; maintain specimen integrity using aseptic technique
  • Verify test requisitions and patient identification; resolve discrepancies with product management
  • Track specimens and maintain quality control logs; report KPIs biweekly to leadership
  • Oversee phlebotomy equipment, supplies, and vendor management; coordinate staff scheduling
  • Train and supervise phlebotomists as needed to support patient volume growth

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