Process Excellence Manager
Stryker · Fort Lauderdale, FL
The apply link worked recently (not employer-confirmed).
Role summary
Leadership role driving continuous improvement and operational excellence across global customer care and service operations. The position combines strategic oversight of process optimization initiatives with team management to deliver standardized workflows, performance improvements, and scalable solutions.
Where this listing comes from
This listing was compiled by RoleLantern from the employer's publicly available posting on Workday, captured and rephrased by RoleLantern using automated (AI) tools on 2026-10-02 (originally posted 2026-10-02). It was not submitted or confirmed by the employer through RoleLantern. Details may be inaccurate, incomplete, outdated, or no longer available; please confirm with the employer's official posting before applying.
What they're looking for
- Bachelor's degree required
- Minimum 8 years operations, continuous improvement, or customer care experience
- Minimum 3 years leading continuous improvement initiatives in regulated environments
- Proficiency with Lean, Six Sigma, Kaizen, or similar process improvement methodologies
- Experience leading cross-functional process optimization and change management projects
- Master's degree in business administration, engineering, or operations management preferred
- Familiarity with workflow automation, SAP, or analytics platforms such as Power BI or Tableau preferred
What you'll be doing
- Lead enterprise-wide continuous improvement initiatives to enhance operational performance and customer satisfaction metrics
- Define and monitor key performance indicators including turnaround time, first-time quality, and productivity
- Direct cross-functional teams implementing process optimization and digital transformation projects within budget and schedule
- Manage team development through performance management, workforce planning, and succession planning activities
- Partner with business leaders to identify improvement opportunities and implement data-driven operational solutions
Privacy & handoff
This role links to Stryker's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.