Problem Analyst

Eurofins · Bengaluru, India

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IT & SoftwareFull timeCompany career page

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Role summary

Eurofins seeks an experienced Problem Analyst to lead root cause analysis and problem management across mission-critical IT systems supporting business operations. The role involves investigating recurring incidents, driving permanent solutions, and collaborating with cross-functional teams in a high-pressure environment.

Where this listing comes from

This listing was compiled by RoleLantern from the employer's publicly available posting on SmartRecruiters, captured and rephrased by RoleLantern using automated (AI) tools on 2026-10-05 (originally posted 2026-10-05). It was not submitted or confirmed by the employer through RoleLantern. Details may be inaccurate, incomplete, outdated, or no longer available; please confirm with the employer's official posting before applying.

What they're looking for

5–10+ years in incident or problem management and production support
Proven experience managing major incidents in complex, global 24/7 operations
Strong knowledge of ITIL (Incident, Problem, Change) processes
Technical expertise with distributed systems, cloud (Azure), SQL databases, APIs, and monitoring tools (Splunk, ELK, Dynatrace, AppDynamics)
Proficiency with ServiceNow, BMC Remedy, or Jira Service Management
Structured RCA methodologies (5 Whys, Fishbone, Fault Tree Analysis)
Excellent analytical, communication, and stakeholder management skills

What you'll be doing

Own end-to-end problem management lifecycle from identification through closure with root cause analysis
Perform deep-dive analysis on recurring or critical incidents and produce actionable RCA reports
Monitor incident trends to detect patterns, identify systemic risks, and drive permanent fixes
Facilitate post-incident reviews, communicate findings to leadership and business stakeholders
Mentor junior analysts, maintain knowledge base articles, and contribute to incident handling runbooks

Privacy & handoff

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Date posted1 day ago

Last source check1 day ago

Salary listedNeeds clarity

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