Principal Field Service Engineer

Johnson & Johnson · Boston, MA +8 more

RoleLantern checked

Field & Technical ServiceFull-time$79k–$128kCompany career page

The apply link worked recently (not employer-confirmed).

Role summary

Principal Field Service Engineer supporting cardiovascular medical device installation, service, and repair across multiple U.S. locations. Manages customer technical support, preventative maintenance programs, equipment upgrades, and emergency service requests while mentoring field team members and driving customer satisfaction improvements.

What they're looking for

Experience installing, servicing, and troubleshooting complex medical devices or equipment
Demonstrated ability to manage customer relationships and resolve technical inquiries
Experience with preventative maintenance program development and implementation
Strong technical documentation and service management system proficiency
Leadership experience mentoring and coaching field service team members
Knowledge of medical device regulatory requirements and compliance standards

What you'll be doing

Provide remote and on-site technical support for product installation, operation, repair, and upgrades within assigned territory
Develop and implement preventative maintenance programs; maintain performance and service records
Mentor and coach field service specialists with feedback on technical competency and customer service
Respond to emergency service requests; troubleshoot issues and implement corrective actions
Analyze customer satisfaction data, parts usage, and system performance; drive regional improvement initiatives

Privacy & handoff

This role links to Johnson & Johnson's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.

What RoleLantern checked

This role is listed from an approved source. RoleLantern checks that the application link is live and how recently the role appeared — the employer has not confirmed it directly on RoleLantern.

RoleLantern checked active

RoleLantern checkedPay range listed

Date postedToday

Last source checkToday

Salary listedListed

Location clearClear

Something look off? Let us know and we may ask the employer to verify it.

See how you match this role

Upload your CV to see which of this role's requirements your background supports, where there may be gaps, and what needs clarification. Private by default — we never sell your CV.

See my match