Pharmacy Tech Support / Call Center Rep (Remote/11am-8pm EST)
IQVIA · Las Vegas, NV +6 more
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
This remote call center role supports patients and pharmacies with payment assistance program inquiries, including card activation, eligibility verification, and claim troubleshooting. The position requires a high school diploma, pharmacy technician certification, HIPAA credentials, and 3+ years of call center experience, with a shift from 11am–8pm EST available.
What they're looking for
- High school diploma or equivalent
- Pharmacy technician experience required
- HIPAA certification
- Call center experience, 3+ years preferred
- Medical claim processing experience preferred
- Bilingual English/Spanish capability preferred
What you'll be doing
- Handle customer requests via phone, email, fax for payment assistance programs
- Activate co-pay cards and vouchers; verify program eligibility
- Assess issues and provide first-level support for problem resolution
- Document case details and escalate unresolved issues to appropriate teams
- Suggest operational improvements to management as needed
Privacy & handoff
This role links to IQVIA's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.