Manager, Field Service Engineer - Surgical Vision

Johnson & Johnson · São Paulo, Brazil

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Field & Technical ServiceFull-timeCompany career page

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Role summary

Johnson & Johnson seeks a Manager of Field Service Engineers for Surgical Vision in São Paulo, Brazil. The role involves leading and overseeing field service teams delivering on-site technical support, installations, maintenance, and repairs for medical device equipment while optimizing operational performance and customer satisfaction.

What they're looking for

Bachelor's degree in Engineering, Electronics, Biomedical Engineering, or related discipline preferred
Associate Degree or Technical Certification acceptable
Experience leading and managing field service technical teams
Knowledge of medical device installation, maintenance, and repair procedures
Strong operational planning and resource management capabilities
Customer and stakeholder management skills
Ability to operate corporate vehicles when required

What you'll be doing

Lead, manage, and develop Field Service Engineers team for installations and repairs at customer facilities
Plan and coordinate field service coverage, schedules, and workload assignments based on business requirements
Monitor field service performance, analyze data for trends, and identify process improvement opportunities
Serve as escalation point for complex technical and operational service issues with customers and stakeholders
Ensure team maintains required technical proficiency, training, qualifications, and product knowledge

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